1. Introduction
We, at KAYCEES HEALTHSOFT INDIA PRIVATE LIMITED (hereinafter referred to as "Healthsoft", "we", "us", or "our"), understand how important privacy is to our customers. This Privacy Policy will help you understand what information we collect from you and process using this website, mobile application, and devices, how we obtain it, and what choices and rights you have about your data.
Healthsoft is committed to protecting the information that you share with us and explaining how we collect, process, and share that information in accordance with the Digital Personal Data Protection Act, 2023 and applicable Indian laws.
You must read this Privacy Policy together with any other privacy policy, statement, or processing policy we may provide on specific occasions when we are collecting or processing Personal Information so that you are fully aware of how and why we are using your Personal Information. This Privacy Policy supplements other notices and privacy policies and is not intended to override them.
Back to contents2. Your Acknowledgment
By using Healthsoft services (website, mobile application, devices), you acknowledge that you have read and understood this Privacy Policy and agree to the collection, utilisation, or disclosure of personal data submitted by you, as described in this Privacy Policy.
By submitting your Personal Information on our website, mobile application, or through our devices, you are giving your consent for processing the same in a manner outlined in this Privacy Policy.
Back to contents3. Definitions
For the purposes of this Privacy Policy:
3.1 "Personal Information" — Any information about an individual that identifies or can identify that individual personally, including name, personal contact numbers, residential address, email address, health data, payment data, and other identifiers.
3.2 "Sensitive Personal Information" — Personal Information that includes health data, financial data, biometric data, and other sensitive categories as defined under applicable law.
3.3 "Data Principal" — The individual to whom the Personal Information relates (i.e., senior users, caregivers).
3.4 "Data Fiduciary" — The entity that determines the purpose and means of processing Personal Information (i.e., Healthsoft).
3.5 "Healthsoft Devices" — The pendant with GPS functionality, the bracelet, and the automatic pill dispenser provided by Healthsoft, together with any related accessories, firmware, software, or embedded components supplied therewith.
3.6 "Healthsoft Services" — SOS alerts, ambulance dispatch, medication reminders, monitoring services provided by Healthsoft.
3.7 "Website" — The Healthsoft website at healthsoft.in, healthsoft.me, and healthsoftusa.com.
3.8 "Mobile Application" or "App" — The Healthsoft mobile application available for download.
3.9 "Non-Personal Information" — Information that does not identify an individual personally, such as aggregated statistics, anonymous data, and technical data.
3.10 "Cookies" — Small text files saved on your device that allow us to recognise you as a user and improve your experience.
3.11 "Third Party" — Any person or entity other than Healthsoft or the Data Principal.
3.12 "Processing" — Any operation performed on Personal Information, including collection, storage, use, disclosure, or deletion.
Back to contents4. Scope
4.1. This Privacy Policy applies to all those who use:
- Healthsoft Website (healthsoft.in, healthsoft.me, healthsoftusa.com)
- Healthsoft Mobile Application (the "App")
- Healthsoft Devices (fall detection pendants, health monitoring bracelets, pill dispensers)
- Healthsoft Services (SOS alerts, ambulance dispatch, medication reminders, monitoring)
4.2. This Privacy Policy does NOT apply to:
- Any other information collected by third parties through any other means
- Third-party websites, apps, or services not operated by Healthsoft
5. User Data
5.1. Systems Data (Non-Personal Information)
5.1.1. We use automated tools to collect technical data, which is necessary to provide improved service to our users. We collect:
- Technical data about your device: IP address, device type, operating system type and version, unique device identifiers, browser type, browser language, domain, platform types
- Usage data: Number of site visitors, frequency of visits, average time spent on the Website, pages viewed, features used
- Location data: Device-centric GPS location (for GPS-enabled devices)
- Device status: Battery health, fault codes, connectivity status
5.1.2. This information is aggregated to measure visits, user behaviour, and improve website/app performance. It does not include information where the identity of individuals has been removed (i.e., anonymous data).
5.2. Personal Information
5.2.1. By "Personal Information", we mean any information about an individual that identifies or can identify that individual personally. The different types of Personal Information that we collect from our users include:
Personal Contact Information: Name, full residential address (door number, street, area, pincode), phone numbers, WhatsApp number, email address
Account Login Information: Login ID/email, username, password (for App access)
Health Information: Medical history, health conditions, vitals, mobility level, living situation (whether the senior lives alone)
Clinical Details: Doctor name and contact number, preferred hospital
Health Data: Fall detection events, medication logs, GPS location data
Emergency Information: Up to ten emergency contacts (name and phone number each)
Demographic Information: Age, gender, country of residence, location (zip code, city, state, country)
Relationship Information: Relationship to the senior beneficiary, how they found Healthsoft
Preference Information: Communication preference, preferred language, referral code (if any)
Payment Information: Payment transactions are processed by our payment gateway partner, Razorpay. Healthsoft receives confirmation of payment status only and does not directly collect, store, or process your card or bank details.
User feedback and information shared about your experience using Healthsoft products and services
Any other personal data voluntarily submitted by you
Not all categories above will apply to every user. The information collected from you will depend on your role (senior or caregiver), the plan selected, and the features you use.
Back to contents7. Applicability
7.1. This Privacy Policy applies to Personal Information:
- Collected on or through websites operated by Healthsoft, mobile applications, cloud-based services, or controlled widgets embedded in communication platforms with a link to this Privacy Policy
- Personal Information you provide directly to us when you register for services, fill out a form, or otherwise communicate with us
- How we collect, use, share, and otherwise process Personal Information as of the date that this Privacy Policy is posted
8. Non-Personal Information
8.1. You can choose to visit the Website without revealing any information about yourself. However, we may automatically collect information (like the number of site visitors and frequency) that is not personally identifiable to help us provide better customer service.
8.2. This information is aggregated to measure the visits, average time spent on the Website, and how much of the Website you use so that we can improve it. Healthsoft collects Non-Personal Data with the help of Web Analytics Tracking tools to track your unique user journey on our Website and App, and we may use this non-personal data to improve website and app performance.
Back to contents9. Purpose of Collection of Personal Information
9.1. Healthsoft collects and utilises Personal Information only for specific, legitimate purposes related to our business activities in elderly care technology and emergency response services.
9.2. We may collect your Personal Information (like name, address, telephone number, email address, health data) only when you choose to submit it to us.
9.3. Healthsoft may use your Personal Information for some or all of the following purposes:
| Purpose | Description |
|---|---|
| Medical Emergency Response | To dispatch ambulance and emergency services when SOS/fall alert is triggered |
| Service Delivery | To provide Healthsoft Services (fall detection, medication reminders, GPS tracking) |
| Device Delivery | To deliver devices, accessories, and goods to your address |
| Subscription Billing | To process subscription payments and auto-debit transactions |
| Customer Support | To provide customer service, including responses to inquiries, complaints, and general feedback |
| Personalisation | To combine Personal Information from different sources to provide better, personalised service |
| Service Maintenance | To maintain day-to-day operation, security, and troubleshooting of Healthsoft Services |
| Compliance | To comply with legal requirements, audits, and internal functions |
9.4. Healthsoft will NOT use your Personal Information for:
- Marketing or advertising purposes (unless you explicitly opt-in)
- Automated decision-making or profiling
- Selling or renting data to third parties
- Any purpose not disclosed in this Privacy Policy
10. How We Collect Your Data
We collect your data in the following ways:
10.1. Information Provided by You
- When you get in touch with us through the Website or App
- When you register with us to receive Healthsoft products and/or services
- When you choose to receive any of our communications
- Information voluntarily provided by you through registration forms, surveys, or feedback
10.2. Information Collected Automatically
- Through cookies and analytics tools when you visit the Website or use the App
- Through Healthsoft Devices (embedded sensors collect health data, GPS location, device status)
- To measure user behaviour, improve content and services, and enhance website/app performance
10.3. Third-Party Tools
- We use cloud storage providers to securely store user data
- We use payment gateways to process subscription payments
- We use analytics tools to track user behaviour and improve services
12. Your Rights
We value your relationship with us and would like to inform you of the following rights under the Digital Personal Data Protection Act, 2023:
12.1. Right to Withdraw Consent
You have the right to withdraw your consent at any time where Healthsoft relied on your consent to process your Personal Information. Withdrawing consent may affect your ability to use certain Healthsoft Services.
How to exercise: Contact us at shravan@healthsoft.in to request withdrawal.
12.2. Right of Access
You have a right to request access to your Personal Information. You may send us a request for access. If Healthsoft cannot provide access to your Personal Information, it will provide you the reasons.
How to exercise: Log in to your account dashboard or contact us at care@healthsoft.in.
12.3. Right to Rectification
You have the right to request that Healthsoft correct any inaccuracies in your Personal Information.
- Via Healthsoft App: Log in to 'My Profile' or 'Settings' to edit information
- Via Website: Log in to your account dashboard to update information
- Via Email: care@healthsoft.in or shravan@healthsoft.in
12.4. Right to Erasure (Right to be Forgotten)
You may have the right to ask us to erase your Personal Information from our systems.
How to exercise: Contact us at shravan@healthsoft.in. Note: We may retain certain data as required by law (e.g., tax records, medical records).
12.5. Right to Grievance Redressal
You have the right to lodge a complaint with us regarding our data processing practices.
How to exercise: Contact our Grievance Officer (see Section 16).
Back to contents13. Securing Your Personal Information
13.1. To protect your privacy and secure the Personal Information you provide to us, we will take appropriate steps to verify your identity before granting access.
13.2. We use appropriate technical and organisational measures to protect the Personal Information that we collect and process:
| Security Measure | Description |
|---|---|
| Encryption | Data encrypted at rest (AES–256) and in transit (TLS 1.2+) |
| Access Control | Role-based access — only authorised staff can access user data |
| Multi-Factor Authentication | Required for staff access to user data systems |
| Cloud Security | AWS provides firewall, intrusion detection, backup and recovery |
| Payment Security | Payment data processed through PCI–DSS compliant gateways |
| Regular Audits | Periodic security assessments and penetration testing |
Disclaimer:
We will take stringent measures and adopt the best industry-standard information practices to protect your privacy and Personal Information. However, 100% security over the internet does not exist. You are responsible for any breach to your privacy in case of negligence on your part, such as sharing your login credentials with someone else or leaving your personal device(s) unattended while accessing the Website or App.
Back to contents14. Duration of Retaining Your Data
14.1. Healthsoft retains your Personal Information for 7 years from the date of subscription cancellation.
14.2. Retention Basis:
- Contractual law requirements (limitation period for legal claims)
- Tax compliance requirements
- Medical record retention guidelines (if applicable)
14.3. We retain Personal Information only as long as necessary for the purpose for which it was collected, and for a period consistent with applicable legal requirements.
14.4. After the expiration of the applicable retention periods (7 years), we will either delete or anonymise your Personal Information. If this is not possible, then we will securely store your Personal Information with restricted access.
Back to contents15. Usage of Personal Information
15.1. We may use your Personal Information to:
- Provide and enhance our Services
- Communicate with you regarding service updates, alerts, or inquiries
- Provide customer support
- Operate, evaluate, and improve our business, including developing new products and services
- Manage our communications and analyse our Services and customer base
- Conduct market research, aggregating and anonymising data
- Perform data analytics and undertake accounting, auditing, and other internal functions
- Protect against, identify, and prevent fraud and other criminal activity, claims, and liabilities
- Comply with and enforce applicable legal requirements, relevant industry standards, and our policies
16. Grievance Officer
16.1. We have designated the following Grievance Officer for data-subject complaints:
Primary Grievance Officer
Shravan Harishankar
Escalation Contact
K C Anand
General Inquiries
KAYCEES HEALTHSOFT INDIA PRIVATE LIMITED
9, 9th Cross Street, Shastri Nagar, Chennai, Tamil Nadu 600020, India
Back to contents17. Changes to This Privacy Policy
17.1. This Privacy Policy is valid from the time of its publication on our Website, and all previous versions of this Privacy Policy become invalid as of such time.
17.2. Any future changes we make to this Privacy Policy will be posted on our Website. Please check back frequently to see any changes.
17.3. For significant changes, we may send email notification to users. Your continued use of Healthsoft services after policy updates indicates acceptance of the new terms.
Back to contents18. Contact Us
18.1. If you have concerns or questions about this Privacy Policy or our data processing practices:
Corporate Communications / Privacy Team
KAYCEES HEALTHSOFT INDIA PRIVATE LIMITED
No. 9, 9th Cross Street, Shastri Nagar, Chennai, Tamil Nadu 600020, India
General queries: care@healthsoft.in
Grievance Officer: shravan@healthsoft.in
Phone: +91 7806927154
Back to contents19. Governing Law
This Privacy Policy will be governed by and construed in accordance with the laws of India. Any disputes arising under this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Chennai, India.
Effective Date: 26th June, 2026 · Last Updated: 25th June, 2026
Entity: Kaycees Healthsoft India Private Limited
Governing Law: Laws of India · Jurisdiction: Chennai
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